Shipping policy
1. Overview
At Pursuit Collective, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our procedures for processing, shipping, and delivering your orders.
2. Shipping Destinations
We currently ship to addresses within the United Kingdom. We do not ship internationally at this time.
3. Processing Time
3.1. Order Processing: Orders are typically processed within 1-2 business days from the date of receipt. Business days are Monday through Friday, excluding public holidays.
3.2. Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment. This email will include tracking information if available.
4. Shipping Methods and Rates
4.1. Shipping Options: We offer the following shipping options:
- Standard Shipping: Delivery within 3-5 business days.
- Express Shipping: Delivery within 1-2 business days.
4.2. Shipping Costs: Shipping costs are calculated based on the shipping method selected and the weight of your order. The cost will be displayed at checkout before you complete your purchase.
5. Delivery Timeframes
5.1. Estimated Delivery Times: Estimated delivery times are provided at checkout and are based on the shipping method selected. Please note that these are estimates and actual delivery times may vary.
5.2. Delays: While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances, such as weather conditions, carrier issues, or high demand periods. We are not responsible for delays caused by third-party carriers.
6. Order Tracking
Once your order has been shipped, you will receive an email with tracking information (if available). You can use this tracking information to monitor the status of your delivery.
7. Shipping Issues
7.1. Missing or Damaged Orders: If your order is missing or arrives damaged, please contact us at pursuitdrink@gmail.com as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.
7.2. Incorrect Shipping Information: Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Returns and Exchanges
For information on returning or exchanging products, please refer to our Return Policy.
9. Contact Us
If you have any questions or concerns about our shipping policies or your order, please contact us at:
Email: pursuitdrink@gmail.com